Choose the guide for your device or email application and follow the setup steps.
Most email setup problems can be resolved by checking the password, server names, ports and security settings.
✓ Your full email address
✓ Your mailbox password
✓ The device you are setting up
✓ The name of the email application
✓ A working internet connection
Keep your password private.
Select Web will never ask you to include it in an ordinary email.
Replace yourdomain.co.za with the domain used by your own email address.
Username
Your complete email address
Password
Your mailbox password
Server
mail.yourdomain.co.za
Internet Message Access Protocol (IMAP) port
993
Server
smtp.yourdomain.co.za
Simple Mail Transfer Protocol (SMTP) port
465
Encryption
Secure Sockets Layer or Transport Layer Security (SSL/TLS)
Outgoing authentication
Required
If the domain-based server addresses do not work, contact Select Web for the correct hosting-server name. Do not change ports or disable encryption unless we specifically advise you to do so.
Select the guide that matches your device or email application. Guides are updated and added as email software changes.
How to Set Up Your Select Web Hosted Email in the Gmail App on Android You can use the Gmail app on an Android phone or tablet to send and receive email from an address hosted by Select Web. Your email address does not need to be a Gmail or
Automatic Email Setup for Outlook and Thunderbird Setting up a hosted email account is usually straightforward. In many cases, Outlook or Mozilla Thunderbird can find the correct mail server settings automatically using your email address. This guide covers New Outlook for Windows, classic Outlook for Windows and Mozilla Thunderbird. It
How to Set Up a Hosted Email Account Manually in Mozilla Thunderbird Mozilla Thunderbird can be used with most standard hosted email accounts. This guide explains how to enter your mailbox settings manually when you already have the correct server details from your email provider or website hosting company. Manual
How to Set Up a Hosted Email Account in Samsung Email The Samsung Email app can be used with most standard hosted email accounts. It may be able to detect your settings automatically. If automatic setup does not work, you can enter the incoming and outgoing server details manually. This
How to Set Up a Hosted Email Account in Apple Mail Apple Mail can be used with most standard hosted email accounts on a Mac, iPhone or iPad. Apple Mail may be able to detect your account settings automatically. If it cannot, you can enter the incoming and outgoing server
Select settings 1. Start by selecting the settings icon from your home screen.
Open the question that best describes the problem and check the suggested settings before contacting support.
First confirm that the full email address is being used as the username. Passwords are case-sensitive. Test the same details by signing into Webmail. If Webmail also rejects the password, the mailbox password may need to be reset.
Open Webmail in your browser.
name@yourbusiness.co.za.If Webmail opens, your email address and password are correct. If your email application still does not work, check its incoming and outgoing server names, ports and security settings.
If you cannot log in, make sure you are using the mailbox password, not your website or WordPress password. If necessary, contact Select Web to have the mailbox password reset.
Never send your mailbox password by email.
Check that the outgoing server begins with smtp., uses port 465, has SSL/TLS enabled and requires authentication. The username must be the complete email address.
Check that the incoming server begins with mail., uses IMAP port 993 and has SSL/TLS enabled. Also confirm that the mailbox is not full.
This usually means the saved password is incorrect, the username is incomplete or one of the server settings is wrong. Remove any accidentally saved spaces and re-enter the mailbox password carefully.
Each device stores its own settings. Compare the username, server names, ports, encryption and authentication settings on the working device with those on the device giving trouble.
Internet Message Access Protocol (IMAP) is recommended when email is used on more than one device because messages remain synchronised with the server. Post Office Protocol (POP) downloads messages to a device and can cause differences between devices.
New messages may be rejected and returned to the sender. Delete unnecessary messages, empty deleted items and remove large attachments. Ask Select Web to check the mailbox usage if you cannot identify the cause.
Spam placement can be influenced by message content, attachments, sending patterns, domain authentication and the recipient’s mail system. Avoid bulk sending from an ordinary mailbox and ask Select Web to check the domain records if the problem continues.
If the guide and troubleshooting checks have not solved the problem, email our support team.
Tell us which email address is affected, which device and application you are using, whether the problem affects sending or receiving, and the exact error message shown.
1. The affected email address
2. Your device and email application
3. Sending, receiving or both
4. The exact error message
5. A screenshot, if possible
Never send your mailbox password by email.