You can use the Gmail app on an Android phone or tablet to send and receive email from an address hosted by Select Web. Your email address does not need to be a Gmail or Google Workspace address.
This guide explains how to add the mailbox as a secure Internet Message Access Protocol (IMAP) account. IMAP keeps your messages and folders synchronised between your Android device, Webmail and other devices using the same mailbox.
You will need:
Your full email address
Your email password
The domain name used in your email address
An active internet connection
For example, if your email address is name@example.co.za, your domain name is example.co.za.
We recommend checking your email address and password by signing in to Webmail before starting. If the same details do not work in Webmail, contact Select Web to have the password checked or reset.
Use the following secure settings, replacing yourdomain.co.za with the domain name from your own email address.
Account type, Personal (IMAP)
Username, your full email address
Password, your email password
IMAP server, mail.yourdomain.co.za
Port, 993
Security type, SSL/TLS
Simple Mail Transfer Protocol (SMTP) server, smtp.yourdomain.co.za
Port, 465
Security type, SSL/TLS
Require sign-in, enabled
Username, your full email address
Password, your email password
The username must be the complete email address, including everything before and after the @ symbol.
Open the Gmail app on your Android phone or tablet.
Select your profile picture at the top right of the screen.
Select Add another account.
Select Other from the list of email providers.
Enter your full Select Web hosted email address.
Select Next.
Select Personal (IMAP).
Enter your email password.
Select Next.
The Gmail app will now ask for your incoming server settings.
Complete the fields as follows:
Username, enter your full email address
Password, enter your email password
Server, enter mail.yourdomain.co.za, using your own domain name
Port, enter 993
Security type, select SSL/TLS
Check each entry carefully, then select Next.
The app will test the incoming settings. If they are accepted, it will open the outgoing server settings.
Complete the fields as follows:
SMTP server, enter smtp.yourdomain.co.za, using your own domain name
Port, enter 465
Security type, select SSL/TLS
Require sign-in, keep this enabled
Username, enter your full email address
Password, enter your email password
Select Next. Gmail will test the outgoing settings before continuing.
After the server settings have been accepted, Gmail may ask you to choose options such as:
How often the app should check for new email
Whether you want notifications for new messages
Whether the account should synchronise automatically
Whether attachments should download automatically when connected to Wi-Fi
Choose the options that suit you, then select Next.
Enter the name you want recipients to see when you send email from this account. This would normally be your name or business name.
Select Next to complete the setup. Your mailbox will now appear in the Gmail app. Allow a few moments for its folders and messages to synchronise.
Once the account has been added:
Send a test message from the Gmail app to another email address you can access.
Confirm that the message appears in the Sent folder.
Reply to the message from the other email address.
Confirm that the reply arrives in your Gmail app inbox.
This checks that both the incoming and outgoing settings are working.
In some cases, mail.yourdomain.co.za and smtp.yourdomain.co.za may not connect securely. This can happen when the domain’s Domain Name System (DNS) records or security certificate do not match those server names.
Do not change the security type to None and do not accept a certificate warning simply to complete the setup.
Contact Select Web and ask for the correct hosting server name for your mailbox. Use that server name in both the incoming and outgoing server fields, while retaining these secure settings:
IMAP port 993 with SSL/TLS
SMTP port 465 with SSL/TLS
Your full email address as the username for both servers
Authentication enabled for outgoing email
Make sure the username is your full email address. Test the email address and password in Webmail. If they do not work there either, contact Select Web to have the mailbox password checked or reset.
Check that the outgoing server begins with smtp. and not mail.. Confirm that the port is 465, the security type is SSL/TLS, Require sign-in is enabled and the full email address is entered as the username.
Check that the incoming server begins with mail. and that the port is 993. Confirm that SSL/TLS is selected and that the username is the full email address.
Do not ignore the warning. It may mean that the server name is incorrect or does not match the certificate securing the connection.
Check that you entered the server name correctly. If the warning continues, contact Select Web for the correct hosting server name.
Confirm that synchronisation is enabled for the account. Check whether Android battery-saving or background-data restrictions are preventing Gmail from checking for new messages.
If more than one account is connected to the Gmail app:
Open Gmail.
Select your profile picture at the top right.
Select the hosted email address you want to use.
To view messages from all connected accounts together, open the Gmail menu and select All inboxes.
Open Gmail.
Select your profile picture at the top right.
Select Manage accounts on this device.
Select the hosted email account.
Select Remove account, then confirm.
Removing the account from the device does not delete the mailbox or the messages stored on the mail server.
Contact Select Web and provide:
Your email address
Your Android device model
The incoming and outgoing server names you entered
The exact error message displayed
Whether the problem affects sending, receiving or both
Never send your email password by ordinary email.
Recommended page title: How to Set Up Your Select Web Hosted Email in the Gmail App on Android
Suggested search title: Gmail App Email Setup on Android | Select Web
Suggested meta description: Add your Select Web hosted email to the Gmail app on Android using secure IMAP and SMTP server settings with clear setup and troubleshooting steps.
Suggested page address: /gmail-app-email-setup-android/
Images: Do not add screenshots or other instructional images. Use the written steps only.
Useful reference links:
