The Samsung Email app can be used with most standard hosted email accounts. It may be able to detect your settings automatically. If automatic setup does not work, you can enter the incoming and outgoing server details manually.
This guide covers both methods and does not apply to the Gmail app or Microsoft Outlook app for Android.
You will need:
Your full email address
Your email password
The name you want recipients to see when you send email
An active internet connection
For manual setup, you will also need the following details from your email provider or website hosting company:
The incoming mail server name
The outgoing Simple Mail Transfer Protocol (SMTP) server name
The incoming and outgoing port numbers
The security or encryption method required for each server
The authentication method required for each server
Your username, which is usually your full email address
Do not guess the server names, ports or security settings. These details can differ between providers.
Some Samsung Galaxy devices already have the Samsung Email app installed. If you cannot find it, download Samsung Email from the Galaxy Store or Google Play Store.
Open the app after it has been installed.
If another email account is already set up:
Open Samsung Email.
Select the menu icon near the top left of the screen.
Select the Settings gear icon.
Select Add account.
Menu names may vary slightly according to your Samsung device, Android version and Samsung Email app version.
We recommend Internet Message Access Protocol (IMAP) for most users. IMAP keeps your messages and folders synchronised between the mail server, your Samsung device, webmail and your other devices.
Post Office Protocol version 3 (POP3) normally downloads messages to one device. Depending on the settings used, it may remove downloaded messages from the server. This can make it difficult to keep the same mailbox synchronised across a phone, computer and other devices.
Choose POP3 only if your email provider or technical support team has specifically instructed you to use it.
Open Samsung Email.
Select Other from the list of account types.
Enter your full email address and email password.
If your version of the app displays Sign in, select it to let Samsung Email try to detect the server settings.
Follow any additional sign-in or permission prompts.
If the account is added successfully, allow a few moments for your folders and messages to appear.
If Samsung Email cannot find the correct settings, or the app takes you directly to the manual options, continue with the steps below.
Open Samsung Email and select Other.
Enter your full email address and email password.
Select Manual setup.
Select IMAP account, unless your provider has specifically instructed you to use POP3 account.
The app will display the account, incoming server and outgoing server settings.
Complete the account fields using the information supplied by your email provider:
Email address, enter your full email address
Username, enter the supplied username, which is usually your full email address
Password, enter your email password
Enter the full username exactly as supplied. Using only the part before the @ symbol is a common cause of connection failures.
Under Incoming server, enter the details supplied by your email provider:
IMAP server, enter the incoming mail server name
Security type, select the required encryption setting
Port, enter the incoming port number
IMAP path prefix, leave this blank unless your provider has supplied a value
If you were specifically instructed to use POP3, the field will be labelled POP3 server instead.
The incoming server is responsible for receiving email and synchronising the mailbox with your device.
Under Outgoing server, enter the SMTP details supplied by your email provider:
SMTP server, enter the outgoing mail server name
Security type, select the required encryption setting
Port, enter the outgoing port number
Require authentication to send emails, keep this enabled unless your provider specifically tells you otherwise
Username, enter the supplied outgoing username, which is usually your full email address
Password, enter your email password
The outgoing server is responsible for sending email. It normally requires authentication, even if receiving email works without difficulty.
Check the server names, port numbers, security settings and username carefully.
Select Sign in.
Follow any additional permission or security prompts.
Allow a few moments for the mailbox and folders to synchronise.
If the setup fails, compare every value with the details supplied by your provider. A single incorrect character in a server name, username or password can prevent the account from connecting.
After the account connects, Samsung Email may ask you to choose settings such as:
How often the app should check for new email
Whether to synchronise email automatically
Whether to download attachments automatically when connected to Wi-Fi
Whether this should be the default account for sending email
Choose the options that suit you. More frequent synchronisation can use additional battery power and mobile data.
Once the account has been added:
Send a test email from Samsung Email to another address you can access.
Confirm that the message appears in the Sent folder.
Reply to the test message from the other address.
Confirm that the reply arrives in the Samsung Email Inbox.
This checks that both the incoming and outgoing settings are working.
Check the outgoing SMTP server name, port, security type, username and password. Make sure Require authentication to send emails is enabled if required by your provider.
Check the incoming server name, account type, port, security type, username and password.
Confirm that the same email address and password work in webmail. If the account uses two-factor authentication, your provider may require an app password or separate sign-in approval. Do not disable two-factor authentication simply to make the account connect.
Do not accept the warning simply to continue. It may mean that the server name is incorrect, the certificate has expired or the connection is not properly secured.
Check the server details with your email provider before proceeding. Also confirm that the date and time on your Samsung device are correct.
If the account works on one connection but not the other, first confirm that your internet connection is active. Then ask your email provider whether the network is blocking the outgoing port or whether a different secure SMTP port should be used.
Check that email synchronisation is enabled for the account. Also confirm that battery-saving or background-data restrictions are not preventing Samsung Email from synchronising.
Open Samsung Email.
Select the menu icon.
Select the Settings gear icon.
Select the email account you want to check.
Open Server settings.
Correct the incoming or outgoing settings as required, then save the changes.
The exact wording may vary according to the device and app version.
Contact your email provider or hosting support team and send them:
Your email address
The incoming and outgoing settings you entered
Your Samsung device model
Your Android and Samsung Email app versions
The exact error message shown on screen
Do not send your email password by ordinary email.
For computer setup instructions, see our automatic email setup guide for Outlook and Thunderbird.
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